How Can We Help?
Whether you need guidance on choosing the right rack, machine, or accessory, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. (excludes AK/HI). You will receive a tracking number once your order ships so you can follow its progress.
How do I track my order?
Once your order ships, we send a confirmation email with a tracking link. You can also check your order status by logging into your account on our website.
What is your return policy?
If your equipment arrives damaged or is not what you expected, please contact us within 30 days of delivery. We will work with you on a return or exchange to make sure you are fully satisfied with your setup.
Can I exchange a piece of equipment for a different model?
Yes, exchanges are available on eligible items in their original condition. Reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
What should I consider when choosing a gym rack or Smith machine?
Think about your available floor space, ceiling height, and the types of exercises you plan to perform. Our team can help you compare rack dimensions, weight capacities, and attachment options to find the right fit for your home gym.
Do your treadmills require special assembly?
Most of our treadmills arrive partially assembled with clear step-by-step instructions included. Some larger models may benefit from a second person during setup. Feel free to contact us if you need assembly guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
Equipment You Can Trust
Owned and operated by Pinnacle Fitness USA, delivering gym racks, machines, and accessories built to last.
